•   We strive to get your jewellery delivered on time, however, if there are any unforeseen delays, we will keep you posted.
  •   Every product on Elrock Jewels is shipped free to all locations across India.
  •   We have teamed up with top shipping experts like Sequel, BVC Logistics, CMS, FedEx, DHL-Blue Dart, DTDC, & others who are our “partners in customer commitment.”
  •   We ship our products all across India, the United Kingdom, the United States, Australia & United Arab Emirates.
  •   All of our jewellery is custom-made by our goldsmiths and hallmarked and certified by the top jewellery certifying laboratories of the world namely GIA (Gemological Institute of America), IGI (International Gemological Institute), SGL (Solitaire Gemological Laboratories), EGL (European Gemological Laboratory) or HKD (HKD Diamond Laboratories – Canada); therefore, please allow up to 10 working days for the jewellery to be dispatched after receiving cleared payments. Please allow additional time if international delivery is subject to customs processing.
  • Products are shipped post receipt of the full amount against the order unless the order is placed on COD.
  •   For your protection, all orders require a signature upon delivery, regardless of any signature waiver on file.
  •   For your protection, merchandise orders over Rs. 10,000 cannot be shipped to an address other than the billing address associated with your method of payment. If required to be shipped, authorization from the customer is required.
  • Elrock Jewels holds the export licence for jewellery for international shipping.
  •   Insurance for the jewellery that is in shipping is taken care of by Elrock Jewels
  •   Once your order has been shipped, you will receive an email from Elrock Jewels containing your Sequel, BVC Logisitcs, FedEx, DHL-Bluedart, CMS and/or DTDC tracking number and a link to the website’s order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions using your tracking number. Your tracking number can be found in the email confirming the shipment of your order or on the Order Status page on Elrock Jewels.
  •   All shipments are traceable.

    Time to deliver: The time taken for delivery tends to vary according to the destination; although, we make our best efforts to ensure that the order is delivered on time. Elrock Jewels provide a shipping facility for every order within India. Your delivery is fully insured. We would request all buyers to inspect the package in case there is any damage and to get it detected at the time of receipt of the parcel. Free delivery on orders above 2 Lacs within India. Elrock Jewels will only ship to a street address, not a P.O. Box Address.